FNB unable to print English bank statements

ABSOLUTELY AWFUL EXPERIENCE WITH FNB.

I’ve concurrently been on Secure Chat as well as on call to FNB for 2 hours and still, my query has not been resolved. I’ve been thrown around from one person to the next, calls have been disconnected, redirected countless times and I’ve been provided information that I did not request which has wasted my time and my money. It’s been the absolute worst dealing with FNB! No matter how friendly your staff are, if you cannot provide efficient service, it counts for nothing!

I am applying for a visa and need to submit the last 6 month's bank statements - in English.

FNB are apparently unable to provide the requested bank statements in English as these have already been generated in Afrikaans. My FNB app is in English but statements in Afrkaans?

I have already spent considerable time and money on this visa application and I'm potentially going to loose this because FNB cannot provide my requested statements.

I really do not understand why FNB cannot provide me with this basic service! To further this frustration, I've received an automated email from FNB stating that my request would be attended to within 3 business days, within 3 weekends.

"FNB. How can we help you?"

Really, I hope you can!