FNB unable to print English bank statements!

<p>My husband and I are applying for a visa and need to submit 6 months banks statements in English.</p> <p>But apparently FNB is unable to reprint our Afrikaans bank statements in English!?</p> <p> </p> <p>We have already spent R20 000 on our visa applications and will loose all this money and our visa because of FNB's terrible customer service!</p> <p> </p> <p>We have spoken to our branch manager, phoned customer support, chatted with our private banker on the FNB app and as a last resort registered a complaint with the complaints department (ref: ********** ).</p> <p>But everytime we get the same sorry excuse...</p> <p>They confirm that they do have the historical financial data saved on their system, but can't/wont reprint our statements because they have already provided us with Afrikaans statements.</p> <p>Standard bank had no problem reprinting my old Afrikaans statements in English, so I really do not understand why FNB cant provide us with this basic service??</p> <p> </p> <p>I can't begin to express the frustration I have been experiencing for the last two weeks! </p> <p>Please FNB, I need someone that is willing to listen and understand our situation and wont let your clients loose R20 000 because of something as trivial as reprinting an English bank statement...</p>