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elretha C

1 reviews | Active since Jun 2013

26 Oct 2016, 09:40

FNB Unable to move a simple debit order

<p>After requesting on various occasions that a debt protection debit order to be moved to the 28th of a month FNB yet again deducts on the 26th of the month.</p> <p> </p> <p>Reaching them telephonically is a nightmare & even visiting the branch was not successful</p> <p> </p> <p>What needs to be done to move a simple debit order, perhaps change from banks?</p> <p> </p> <p>I’m seriously considering moving ALL my accounts at FNB.</p> <p> </p> <p>How do they take care of my money if they can’t seem to move a debit order?</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Oct 2016, 12:09
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is *** .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)