FNB Unable to give me current balance

I recently called FNB Personal Loans, Call Centre Agent by the name of Stephan failed to advised why my outstanding balance is different on my on line account and what they see on their side.<br> <br> i asked the agent on 5 occasions to speak to the manager and she refused. She then decided to hang up the call and put me through to some form of a customer survey.<br> <br> i am utterly disgusted by the way FNB is treating me and would like someone to advise on a way forward with this matter.<br> <br> Regards,<br> Kwaledi<br>