IN
Ivy N
1 reviews | Active since Jul 2011
01 Mar 2023, 09:42
FNB UNABLE TO CLOSE ACCOUNT FOR OVER A MONTH
FNB could not close an account in over a month. Now I have been charged twice for monthly account fees, which shouldn't have happened if they did what they were supposed to do. Every time I am told 5 to 10 working days to close the account, it has been over a month, and 2 wrongful debits later. AND THE ACCOUNT IS STILL NOT CLOSED. I was told yesterday to give it another 24 hours. If this is not resolved today, I will move my accounts elsewhere, including my business accounts. THIS IS UNACCEPTABLE service.
No one at FNB seems to have an explanation, or even know what is going on.
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Ivy N's updateReviewer Update
03 Mar 2023, 12:35I will now be referring this matter to the ombudsman.
Sending me emails saying you wil investigate and let me know, without ANY timelines is NOT ACCEPTABLE, this has been going on since 26 January. How long must I wait ? Another month?
Credit should be transferred to my active account and the paid up account should be closed. I cannot grasp how this could not be done in a month, and I cannot understand what needs to be investigated. FNB did not close the account when requested, but since the request, debited account fees twice (which should not have happened).
I am failing to understand the difficulty of the request.
Sending me emails saying you wil investigate and let me know, without ANY timelines is NOT ACCEPTABLE, this has been going on since 26 January. How long must I wait ? Another month?
Credit should be transferred to my active account and the paid up account should be closed. I cannot grasp how this could not be done in a month, and I cannot understand what needs to be investigated. FNB did not close the account when requested, but since the request, debited account fees twice (which should not have happened).
I am failing to understand the difficulty of the request.
IN
Ivy N's update03 Mar 2023, 12:35
Reviewer Update
I will now be referring this matter to the ombudsman.
Sending me emails saying you wil investigate and let me know, without ANY timelines is NOT ACCEPTABLE, this has been going on since 26 January. How long must I wait ? Another month?
Credit should be transferred to my active account and the paid up account should be closed. I cannot grasp how this could not be done in a month, and I cannot understand what needs to be investigated. FNB did not close the account when requested, but since the request, debited account fees twice (which should not have happened).
I am failing to understand the difficulty of the request.
Sending me emails saying you wil investigate and let me know, without ANY timelines is NOT ACCEPTABLE, this has been going on since 26 January. How long must I wait ? Another month?
Credit should be transferred to my active account and the paid up account should be closed. I cannot grasp how this could not be done in a month, and I cannot understand what needs to be investigated. FNB did not close the account when requested, but since the request, debited account fees twice (which should not have happened).
I am failing to understand the difficulty of the request.