FNB Unable to Assist with PayPal Issue – Sent Back and Forth Without Resolution

I am extremely frustrated with the service I have received from FNB regarding my PayPal matter.

I visited an FNB branch in person to resolve my PayPal withdrawal issue. The tellers at the branch were unable to assist me. Instead, they allowed me to use their phone to contact one of their consultants. The consultant then instructed me to send her an email explaining the issue.

After sending the email as requested, I was informed that she could not assist me and that I should either return to the branch or call ***.

I called the provided number, but no one answered.

It does not make sense to return to the branch when the staff there have already indicated that they do not know how to assist me. I am being sent back and forth without any actual resolution or clear guidance.

This experience has been time-consuming and extremely frustrating. I would appreciate it if someone competent could urgently assist me with resolving my PayPal issue instead of redirecting me repeatedly without solutions.

I am requesting:

Clear guidance from someone knowledgeable about PayPal/FNB linking issues. Direct assistance without being sent back to the branch unnecessarily. Prompt resolution of this matter.

I look forward to urgent feedback and proper assistance.