FNB Unable to assist me with Student Loan after weeks of trying!

I have been trying for 2-3 weeks to apply for a student loan with FNB who have been my bank for years.

When I try contact the relevant department I select the option to apply for a student loan only to be sent to someone who can handle personal loans and cannot assist me, I am then sent back to the number I originally called for the same thing to happen again, no staff members are willing to help me even though the system will not send me to the correct person.

After trying many times I eventually got someone to get me in touch with someone call Lorraine Male who ran an assessment and said that I qualify for a personal loan and could not give me an answer why I wasn't able to get a student loan, she suggested I send her my information over email and include an email called ********** after sending my information through Lorraine hasn't even bothered to respond or get back to me, nor has anyone else contacted me or made a proper effort to give me some information.

I eventually decided to go into a bank to apply in person, after speaking to a consultant he found that on my profile on the FNB system there is no option to apply for a student loan and he could not get hold of anyone on the FNB side that would give him an answer as to what we can do.

Can someone tell me how the hell such a pathetic system with such poor service even exists?!

I am now forced to go to a different bank completely, thanks for nothing FNB.