FNB unable to assist *****

I've had ********** debit charges go off my account, SheSha R99.99. I phoned several times, on hold collectively for about an hour, if that's now for a FNB Private client I'd hate to think of the Gold account, but when I eventually got through I was advised i would be charged to have the ********** debit charge stopped and reversed.

I'm sorry, the staff were nice but I really can't rap my head around the concept of being charged to stop a ********** debit order that FNB should never allowed in the first place. That is absolutely ridiculous, this is a ***** case, not me stopping an order I've previously approved.

Also to be told they can stop it but if they change the value by R0.01 or a single reference letter it will still go through... and then FNB can charge me again for their inefficiencies.

Lost a lot a faith in FNB today.