1 reviews | Active since Jan 2012
FNB - unable to access my account
Hi I am currently overseas and my online banking profile has been blocked, I have also tried unblocking using my card details and that is also blocked. I had been trying for the past 3 weeks getting hold of someone to assist but I keep getting transferred to different departments. Honestly this is by the far the most *********** company that I have ever worked with. Its like you strive for excellence in the Technology field but your staff have no way of understanding how to use it? I can provide you with the names of the staff that keep sending me to different departments and cut me off after being unable to help as well as give you the number to retrieve the call history to verify my argument. All I need to do is access my account to pay by bills.
Still no closer to resolving my issue? I am really sorry but wouldn’t it make more sense to actually try and retain your current customers by helping them when they require assistance? Doesn’t look like anyone is bothered to help me. Try and understand my situation, I am currently overseas trying multiple times to reach out to the bank that I have been with for an extremely long time and no one has made a single attempt to call me, yet I have spent hours being passed to multiple departments because of incompetence when I try calling.
Still no closer to resolving my issue? I am really sorry but wouldn’t it make more sense to actually try and retain your current customers by helping them when they require assistance? Doesn’t look like anyone is bothered to help me. Try and understand my situation, I am currently overseas trying multiple times to reach out to the bank that I have been with for an extremely long time and no one has made a single attempt to call me, yet I have spent hours being passed to multiple departments because of incompetence when I try calling.
I can’t understand why this is difficult? I need access to my online account. That’s all
I can’t understand why this is difficult? I need access to my online account. That’s all