avdM
alexander van der Merwe
1 reviews | Active since Sept 2010
05 May 2019, 14:48
FNB unable to access funds
I app**** for a savings account & credit card 11 months ago.
I never received the credit card. I unsuccessfully tried to have the credit card cancelled.
On Tuesday 30 April, I accidentally transferred money into this dormant credit card. Now I'm unable to access this money. I logged a reversal request on the same day, and was told that it will take 3 business days to reverse.
How can a dormant credit card be linked to me indefinitely? Why can money be transferred into this dormant account? Why can't FNB not reverse the transaction in a timely manner?
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FNB (First National Bank)'s replyOfficial
06 May 2019, 11:05 Good Day,
We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with ref : ***F who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with ref : ***F who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply06 May 2019, 11:05
Official
Good Day,
We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with ref : ***F who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with ref : ***F who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)