FNB- *****ulent transactions - Our money ******.

Beware: Fnb bank, money not safe. Our accounts have been hacked by *****sters, all our money transferred from business, credit card, savings to my cheque account. Then 2 big *****ulent transactions were made to who knows where. On our statements it was to Makro online and PayPal. This happened between 22hoo and 23h45 on 29 May 2024. When we were sleeping. Following morning we got notifications and suspected *****ulent transactions from fnb app. But the money was gone. Went to fnb colonnade, reported *****, stop cards, new passwords etc. After 32 days no feedback from fnb ***** except for acknowledging of receipt of our affidavit by the police and case number. After many follow ups, we got to Nombeko by ***** follow up, she said there was a letter sent on 11 June, that declined our request. We spoke to Nombeko on 8 July, we repeatedly ask for that letter to be sent to us, we got it late 9 July. Fnb ***** said we did approve the transactions, which is definitely NOT TRUE. So now we lost R194, 443.00 to ****mers which Fnb just denies. So we want to know. 1. How come was there an unverified desktop online on our profile exactly the same time as the ***** transactions took place, fnb ***** did not mention this. 2. How come cant their ***** investigators find the geo location of this pc via Ip addresses. 3. How come cant Fnb ***** tell us where did our money go- is there no money trail. 4. Fnb app sent me a suspected *****ulent transaction notice but the transactions went through, money out. 5. Why cant we personally see the Fnb ***** investigator or manager , to complain as a unhappy customer, and to give them our evidence. 6. I definitely did not approve the 2 *****ulent transaction of totaling R194 443.00, that money was ******. 7. Fnb don't care about your money nor the safety of it.