LB
Leslie B
1 reviews | Active since Jan 2018
13 Dec 2023, 08:55
FNB *****ulent transactions continue after being reported
Goodmorning
I am writing this email on behalf of Molly Ndlovu, who works for me.
She opened an FNB Eaze Account, *** ,on 1 December 2023. On 6 December *****ulent transactions were made on her account. see attached. all Toll charges . I have also attached the reference numbers provided by FNB when she reported the *****.
1. what is the status of this enquiry 2. why are *****ulent transactions continuing after she had reported the ***** 3. the account is now with a debit balance as a result and any of her money that finds its way into that account will be app**** to this balance that is being disputed. why? why is there no flag on her account.
Helpful (0)
Replies (3)0
Replies (3)LB
Leslie B's updateReviewer Update
14 Dec 2023, 12:06HI, no response from Bank other than reference number quoted above.
LB
Leslie B's update14 Dec 2023, 12:06
Reviewer Update
HI, no response from Bank other than reference number quoted above.
LB
Leslie B's updateReviewer Update
18 Dec 2023, 12:36Hi, still no response or contact made with person affected. it is the festive season and there seems to be no urgency in trying to get somebody that earns so little's money back.
FNB High Priority Complaint reference ***NF
Card******** , REF:***
FNB High Priority Complaint reference ***NF
Card******** , REF:***
LB
Leslie B's update18 Dec 2023, 12:36
Reviewer Update
Hi, still no response or contact made with person affected. it is the festive season and there seems to be no urgency in trying to get somebody that earns so little's money back.
FNB High Priority Complaint reference ***NF
Card******** , REF:***
FNB High Priority Complaint reference ***NF
Card******** , REF:***
LB
Leslie B's updateReviewer Update
19 Dec 2023, 06:33Response:
Good day MISS ##################,
Thank you for writing to us.
Please note that the ***** claim was refunded on 2023/12/14, we have also flagged the card to prevent further transactions.
We sincerely apologies for any inconvenience caused.
Regards,
Abshirley
FNB Card
FNB Bank City
Simmonds Street
Johannesburg
Response:
Good day
What was the amount refunded? R400 and ?The *****ulent charges came off my existing balance and then continued to cause an overdraft.The total *****ulent charges made were R3886.And why did this happen?regards
Good day MISS ##################,
Thank you for writing to us.
Please note that the ***** claim was refunded on 2023/12/14, we have also flagged the card to prevent further transactions.
We sincerely apologies for any inconvenience caused.
Regards,
Abshirley
FNB Card
FNB Bank City
Simmonds Street
Johannesburg
Response:
Good day
What was the amount refunded? R400 and ?The *****ulent charges came off my existing balance and then continued to cause an overdraft.The total *****ulent charges made were R3886.And why did this happen?regards
LB
Leslie B's update19 Dec 2023, 06:33
Reviewer Update
Response:
Good day MISS ##################,
Thank you for writing to us.
Please note that the ***** claim was refunded on 2023/12/14, we have also flagged the card to prevent further transactions.
We sincerely apologies for any inconvenience caused.
Regards,
Abshirley
FNB Card
FNB Bank City
Simmonds Street
Johannesburg
Response:
Good day
What was the amount refunded? R400 and ?The *****ulent charges came off my existing balance and then continued to cause an overdraft.The total *****ulent charges made were R3886.And why did this happen?regards
Good day MISS ##################,
Thank you for writing to us.
Please note that the ***** claim was refunded on 2023/12/14, we have also flagged the card to prevent further transactions.
We sincerely apologies for any inconvenience caused.
Regards,
Abshirley
FNB Card
FNB Bank City
Simmonds Street
Johannesburg
Response:
Good day
What was the amount refunded? R400 and ?The *****ulent charges came off my existing balance and then continued to cause an overdraft.The total *****ulent charges made were R3886.And why did this happen?regards