FNB *****ulent misrepresentation

Yesterday 5 May 2026, I responded to my complaint, but no one has responded. So I am practically being ignored. Then FNB cancels my policy and sends me an sms saying I instructed them to. When?

FNB, you told me on the phone the policy was active. I never cancelled it. Yet on 21 April you sent me an SMS saying it was cancelled "as per my request." That is a lie in writing.

You took R1,155.16 the same hour my money landed. My children are home missing school because there is no money, their transport/food money was taken by you. I work a half-day job. This was survival money. You hid these debits under "Payments" so I couldn't dispute them as debit orders. Why would a debit order go under payments??? That is deliberate. On 21 April you cancelled a policy I didn't cancel and signed my name to it.

That is *****ulent misrepresentation.

I want my R1,155.16 reversed TODAY so my kids go to school tomorrow. I don't want a reference number or a callback. The money back.

If it is not done by close of business today I am filing with the FSCA and I am back on this platform every single day until it is resolved.