FNB ********* *****ulent activity 😡

I needed to increase the limit on my Premier Credit Card Account for Medical reasons on the 25th September 2024. I went onto my FNB app and selected my Premier Credit Card Account no: ***38 6000 and then I selected Account Options thereafter I proceeded to selected Upgrade/Increase Limit. A screen automatically popped up regarding a wealth Credit Card which did not seem right, so I existed the app and started again. The same screen popped up so I proceed. FNB is forever changing Account names, I had a Gold Account then it was changed to Premier Account and now it is a Fusion Account. So with the credit limit increase I thought there was a name change as I was not given any other option but to continue with that screen which is very ********* from FNB. I am going to refer this to the Ombudsman. I later went in to my app to check if my Premier Credit Card Account's limit was increased and to my horror I now had 2 Credit Card Accounts. I immediately contacted FNB and spoke to Tumelo Mabathoana who indicated that they will cancel the Wealth Credit Card Account and he sent me a quote for a Premier Credit Card Account for my signature, which I have not signed as I am not apply for a new Premier Credit Card Account, I have one I just wanted my credit limit increased. It also requires my husbands signature as we are married in community of property. That evening I Googled the Wealth Credit card account and I see I don't qualify for as my income must be R1 800 000.00. How does FNB allocate me with a credit account that I don't even remotely qualify for, with no signatures. This is *****!!! On the 30th of September I spoke to a consultant called Beauty, who assured me that it would be rectified. It is still not rectified and now my available balance is 0. When I swiped my credit card some transactions would go off the Wealth acc and some off the Premier Account. I must pay for my daughter medical treatment and now I have a 0 balance and they provided treatment only upon payment for private patients. 👿