FNB *****ulent Activities

I’m currently struggling to get a R10,000+ refund from FNB following my Thailand trip. The bank failed to convert my transactions to Thai Baht (e.g., ฿5000 = R2500), charging me directly in Rand instead. I ended up using my Capitec card mid-trip because it handled the conversion correctly. I’ve been ignored and passed from pillar to post by FNB support for weeks. I need this escalated and resolved immediately.