FNB Tyger Valley bad service

On 14th October at 08h36 went to the bank to deposit money into my account at the atm at Tyger Valley. There was a person standing in front of his ATM and looking very worried as the ATM took his money and he got no proof from ATM.I deposited my money and the ATM got stuck and a notice appeared to say i must wait. So i waited. another person deposited money at the 3rd ATM and his money was also taken and no proof from ATM was given. And I still had to wait. So i waited. The bank opened at 09h00 and the two people went inside to report the problem. They had to fill in a claim form and come back the Monday because the people that work with claims do not work on Saturdays they were told. And I was still waiting for my transaction to carry on. R3000 and my card in the machine. I told my wife to stand by the ATM in case something happens went inside and reported it to Francis Thompson. The other two people left the bank already after they put in their claim and then my transaction went through I was told by her that they are aware of the problem but it is a national problem and there is nothing she can do.We asked her if she cant let the people know beforehand but she just said it is a national problem and there is nothing she can do with an arrogant attitude. We left very angry but turned around to ask for her name it seemed to us that she discussed our issue with a colleague and a customer because her smile disappeared very quickly from her face when she saw us. When we left she also shouted after us in a sarcastic way ,With sarcastic smile on her face to have a nice day Got her name put in complaint and then got a phone call from Tanja Esterhuizen on the 18th of October to explain the problem to us. Same story. Everyone is aware of the problem and it is national. We asked for everything to be put on paper for our records. We followed up on 2nd November with a mail and the answer we got was ,and i quote: Ek het vir u gese dat sodra ek iets in skrif vir u kan gee sal ek. Tot nou toe het ek nie. And so i wait again. This is the type of people and with an arrogant attitude that i must deal with at Tyger Valley FNB. FNB must rather move people that cannot deal with customers or send them on a course how to deal with a difficult customer. Now is there anyone out there at FNB that can please attend to my problem and give me feedback regarding the problem. And i wait