FNB TRYING TO RECOVER LOST MONIES FROM COVID BY RIPPING CLIENTS OFF!!!

I recently logged a complaint about how since March 2020 I requested FNB to suspend my debit orders because things were really tough for me and then COVID made things worse, FNB kept debitting an overdrawn account and to date my account is sitting at almost negative R7000, only today do they decide to finally assist me only because I reported their pathetic service to Hello Peter and this is their response...

"Good Day

Thank you for your mail.

Please provide us with an S.A ID/Passport copy signed and dated by yourself for security and verification purposes for us to assist with the below email received.

Kindly have the attached completed if you are currently a SA Resident temporarily living abroad.

NB: Please respond to the same email and for stop order these a fee of R 80.00 for each debit order requested.

Boitumelo"

I love how this Boitumelo without a surname does not even apologize or touch on the horrible service they have been giving me, all they are quick to do is try squeeze more money out of their clients, in my request l made mention that they reverse every single charge since March but that too they ignored, same way they have been ignoring my requests to suspend my debit orders, here's a joke even after logging the previous complaint here, they went back and still tried to debit my over drawn account, ensuring that the account goes deeper into more debt, l have an uncle who works for FNB and he told me that the bank is trying to recover the money they lost during the pandemic by ripping their clients off same way they are doing with me.

I have never been so disgusted by a bank, sies!! They know my problems of me not working and struggling to make ends meet and yet they do this to me, and yet they are proud to ask "How can we help you" but when the need arises for them to help you, they clean turn a blind eye and deaf ear...