Fnb Trust-missing beneficiary trust,no records no accountability for over w years

I am deeply dissatisfied with the handling of a trust account that was established for my children. I have been informed that the trust was transferred to Absa approximately ten years ago. However, for more than two years, I have been unable to obtain any trace, reference number, confirmation, or documentation from Absa confirming that this trust exists or was ever received. What is unacceptable is that: The trust was allegedly transferred without my knowledge or consent, despite me being the biological parent and legal guardian of the beneficiaries. My son, a listed beneficiary, has now turned 18, yet there is still no information on the trust or funds. I have been referred between departments with no ownership or resolution. Kabelo Moeng was unable to assist further, and no senior authority has intervened. I am told records no longer exist due to time lapse, which does not explain how beneficiary funds can simply disappear. I am formally requesting: Immediate escalation to senior management or an executive within Absa Trust Services A formal investigation into the transfer and handling of this trust Written confirmation of whether Absa received the trust and, if so, the status and location of the funds Clear guidance on legal recourse should the trust not be traceable This matter involves beneficiary funds and fiduciary responsibility and cannot be dismissed due to record-retention policies. I expect transparency, accountability, and urgent resolution.