FNB truly doesn't care about customer service.

Be careful when doing payments via Payshap with FNB because it is quite clear that in the event that there is a problem they will distance themselves, be rude, sarcastic and just drop the call as they please or the best service ever, just ignore your questions on Secure Chat. My wife paid someone R1000 via Payshap on the FNB APP. The person never received the money and started inquiring. The answers FNB gave, varied from the one consultant to the next and as expected from FNB secure chat she was transferred to a lot of consultants who clearly is there for the paycheck only and obviously the bonus I assume they get when they close the calls quickly, whether the problem is solved or not. One should think if you offer third party services you would have support if something goes wrong. I cannot believe the consultants are free to treat customers badly without consequences, except losing the client obviously. The High priority complaint department who emailed that they would contact her has also shown their indifference by not calling up to now. They next step I believe is to start the process of logging a complaint at the Ombudsman and look into other options where you are still treated as a customer and not a piece of trash.