1 reviews | Active since Feb 2017

16 May 2017, 20:59

FNB triple sim starter pack

<p>On the 12th of may 2017 I got a call from this number ********** 930. Telling me of how much of a good loyal customer I've been to FNB & that they are offering me these new sim. Of which they will give 100minutes to call any network 100sms 100mb free, then they will start deducting R106 beginning next month. Today (16th may) I received the couriered sim starter pack during the day & by the afternoon they had deducted R215.33. When I called them to cancel & refund me for this was not our agreement I spoke to an *********** young lady giving me wrong figures of what was deducted & telling me to wait 30 days for my refund while it only took a day for them to deduct . I find something very wrong with this service </p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply17 May 2017, 08:59
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)

's update18 May 2017, 14:16
Reviewer Update

Thank you