FNB tries to ensure a client cant take them to legal by playing delay tactics and trying to keep the proof to themselves

It has been over a week since my last call with the agent whom i have told numerous agents and supervisors i do not want to speak to,but FNB clearly does not listen to their clients. This agent(The one whom caused my complaint) contacted me conveniently at 16:00 on the 17/02/2023 to tell me that they have 8 out of the 13 recordings ready should i want to go listen to them they can arrange that it be available at my closest branch. I stated i will wait for all of them to be ready then i will go to the branch to collect them in order for me to listen to them at my own convenience and privacy. I was then told i am not allowed to take these recordings as they remain property of FNB, something that i was not informed of when i requested these recordings. I then stated that either they go listen to them and once they find the ones where my 2 key points of my complaint does get heard that they phone me back with a solution on the way forward or they have to arrange what they can to ensure that i can take the recordinsg home to go listen to them. She wanted to argue and i tehn told her they need to go back to the drawing board with a solution and phone me back monday whereby i dropped the phone. Till now i still have not received a call back yet and i do re-itterate that i do not want the agnet whom my complaint is about to contact me as that just frustrates me more