1 reviews | Active since Jul 2017
FNB ******* me to reinvest matured fixed deposit account without my knowledge
<p>I opened a 12 month fixed deposit account to save for a holiday. Good idea right? Wrong! Today i check my account because i think it should be maturing soon just to find that its been reinvested for another 12 months. No sms notification, FNB app notification or and indication on my fnb online banking page as to the maturing account. I can hardly touch my card without getting an e-mail and phone notification(App or sms).</p> <p>Why only an email in this case? </p> <p> </p> <p>l'll tell you why, fine print that without instruction in response to email, matured account will be re-invested. </p> <p> </p> <p>Had to pay R750 (all the intrest and R350 of my capital!) in penalty fee because i needed the money, after all i invested if for 12 months not 24.</p> <p>Would of got more out of the investment if i kept the cash in a coffee tin under my bed.</p> <p> </p> <p>Defenitly feel like they tried to slip the email under the radar (wich they successfully did) to ***** my money with penalties. </p> <p> </p> <p>Last time i invest with fnb guarenteed</p>
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Hello Peter Complaints
Naomi Petersen
*** (option one)
