FNB treats their customers with Disdain!

FNB likes to treat their customers with Disdain! I was approached by a Sharp Representative to enter into a 5 year lease for a Printer/Scanner contract. This lease started 3,5 years ago and runs until August 2023. At the end of the 3rd year, the printer stopped working, was removed from our office and was only returned about 3 months later, but is still not functional. As a result I have had to replace the printer with another one as we cannot use the contract printer. I begged and pleaded with the Sharp person to fix the machine as I am now paying for 2 printers, and the contract printer is excessively expensive, being about R1700 a month. After months of receiving no service, I stopped the debit order to Wesbank (who provided the finance) , as I have no other recourse. So this is what Wesbank does: they load the outstanding amount owed until completion of the printer contract onto my FNB bank profile as "Vehicle Finance". I did not give permission for this "Vehicle Finance"to be loaded on my banking profile. Why did FNB allow this to happen. I am a FNB client and this does not mean Wesbank can use this relationship I have with the bank to force me to pay them for a service I am not receiving. I called FNB, was asked to log a complaint and to this day am waiting for a FNB person to contact me! Lesson learnt - FNB and Wesbank work hand in hand to bully and punish their customers! This is obviously to force me to pay for a service I do not receive. Why does Wesbank (and FNB) not follow up with the Sharp service provider, instead of punishing me because I do not wish to pay for a service I am not receiving. There should be some accountability by Wesbank and FNB, not just go into partnership with the likes of Sharp and then walk away when their business partner reneges on the contract. I am happy to pay but not when I am not receiving the service promised and all Wesbank does is sit at the other end, with the cupped hand waiting to get paid regardless! Bullying tactics in the extreme!!!