FNB treats me like a ********.

I am at an absolute loss of what to do. I was a victim of a Vishing **** on the 9th of September. The man, allegedly named "James Khumalo" called from from a number that displayed as 'FNB ***** Department' to inform me of a series of illegitimate transactions that had suddenly taken place on my account. He had my ID Number, Cell Number, Home Address and every single detail of my cards including the CVV numbers.

An amount totaling R55000 was spent via Paystack and an additional R1000 paid to Vodacom. I am not a Vodacom subscriber and would never spend such a large amount of money on Credit. He intercepted the OTPs and read them aloud. I never confirmed them, because he already had them. He even knew the exact balance of my cheque account, meaning that he most likely is an FNB employee. The worst part was that he was even able to use Smart InContact to verify my name.

As part of the ****, he told me that he'd canceled the relevant cards and initiated a refund. I was so traumatised by the sheer volume of theft that I never bothered to follow up on the cancellation. He told me that I'd have my funds back in 3 working days, so when I checked at that time, there was nothing. I then went into the app to cancel everything and report the case to the police. I attempted 6 times to phone FNB's ***** department, but got no answers and was told that an agent would call me back. The next day I tried again and finally got through to someone. They proceeded to log the case only to tell me on the 11th that the theft was MY fault, never actually asking me what happened.

It's now been almost two weeks, and no matter how hard I try to dispute the rejection and simply get sent from card ***** to customer care and back again. I have NO MONEY. I can't buy groceries and am living off the kindness of others. Every time I try to follow up, I'm told someone will call me back and they never do. That and the rude, apathetic people in the call center have made this experience even worse. FNB's behaviour is disgusting and I've been with them for over 20 years.