FNB Treats its Customers with Contempt

Item: FNB (First National Bank)
Rating: 2
Author: Ivan K

I am a customer who has \been uncooperative"and punished for \""FICA/EDD non-compliance\"".<br> <br> An SMS(!) stating \""submission of FICA documentation (what?) is required ...\"" was sent to the wrong number. With no response FNB duly froze the account without further notification.<br> <br> This was discovered on February 22"

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Replies (1)

FNB (First National Bank)'s replyOfficial

30 Mar 2015, 10:02

Hello ivankesh,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 639328.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply30 Mar 2015, 10:02

Official