FNB treats customers like dogs!!

Im appauled by the way FNB offers its service. I actually feel terrible to contact FNB cause it feels like Im asking them for too much to answer my calls. Even though I happily pay your fees and ridiculous bank charges. This is the type of service you guys offer. To be honest, the word disgust cannot describe FNB, it needs to be something abit more vulgar!! I've spent a total of R80 on airtime. To hold on for an hour! Does FNB not have enough money to employ people on telephone banking? R80 of airtime is ridiculous! I couldve called overseas and actually got through to someone. I have all the call logs, screenshots etc, and I will be posting this to Facebook soon. FNB is 1km away from me!! But for convenience I called your telephone banking number. An insurance policy is gonna be cancelled due to FNB! When I call to enquire. There is no answer. So anyone reading this. Don't waste anymore money on this filth of a bank! Don't use your R80 airtime to call, use it to fill fuel in your vehicle to go to FNB branch and you might come back with some change. Obviously FNB couldn't care a dam about customers. Nor is there any type of system that tells callers your estimated time to wait nor a system to say what caller number you are and where about in the que are you. Im not gonna waste a dam dime on this ridiculous bank by calling or my dam fuel to get to a branch! I expect my service!!!!! Which in all fairness I pay every dam month!?!?! Customers are treated like dogs!! Literally. And rest assured! If FNB doesn't call me to resolve my debit order issue. I am posting this on Facebook together with proof of how much airtime has to be bought to call you guys!!! I think I've lost all patience with R80 going down the friken drain! Who refunds a pointless, **** type of a call to a bank?!?! Im sorry for the language but I think FNB deserves it so I won't be apologising for anything. FNB must call me on ********** 498 to rectify this issue. I sure as hell am never phoning FNB ever again. FNB is a joke! Really! Stop being a jew with your money and learn to ****** employ people to answer ******* calls!!!!! I mean just look at the irony of it. I just needed to call to enquire. I even pressed the enquire function to go through to the relevant department but it seems my efforts go in Vein to simply get a 2 minute conversation or less to enquire about a debit order. Ridiculous just ***** ridiculous!!!