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Carin E

1 reviews | Active since Aug 2017

19 Jun 2018, 12:20

FNB treats client like ignoramus

I have been a ckient of FNB for almost 5 years.I have recently addressed an enquiry pertaining to a declined loan application to the Help Desk at Premier Banking.I have received an email to acknowledge receipt of my enquiry and have been brought under the impression that I would receive feedback within 48 hours...June 13 until now...no response...even after I have sent several more emails in this regard.

FNB approved a preapproved Temporary Loan but declined my applications towards an overdraft and personal loan...due to the fact that my risk profile is higher than they could accept.How does that make sense?

I am extremely disappointed in the level of service and the way I have been treated by FNB...as an ignoramus...and not worthy to receive a response.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Jun 2018, 13:41
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

CE
Carin E's update20 Jun 2018, 11:54
Reviewer Update
Good day Naomi I was so impressed with your prompt response yesterday ... I am just wondering, why have I not received any feedback pertaining to my enquiry and why has no one from FNB contacted me yet? I am available on my cell phone between 12h00 and 13h00 and then again after 16h00. I am very disappointed that you are so quick to respond on a public platform , but that you don't deliver behind the scenes.
FNB (First National Bank)
FNB (First National Bank)'s reply20 Jun 2018, 13:28
Official

Good Day,

Thank you for your posting.

Your comments has been escalated to FNB Premier Resolution Centre and I have requested that they provide you with an update.

Please note turn around times are 24-48 working hours.

I have requested that FNB Premier Banking be in contact with you.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)