FNB TREATING THEIR CUSTOMERS WITH NO RESPECT

I received SMS stating that my account would be frozen, should we not update our SARS details Which we did via the FNB web site Only to receive another SMS stating that my account would be frozen should we not update our SARS details, again we went onto the FNB web site and all the relevant details we updated and they required are on the site So we phone and after being pushed around from pillar to post and to every inept consultant whom works for FNB we are eventually told they will email a form for us to complete and true to form nothing I repeat nothing is forth coming So again we phone 48 minutes my wife held on only to be cut off, while this is happening I am on my phone trying to get an appointment with a senior representative of FNB so that we can get this matter sorted out before 1) My account is frozen 2) I have another heart attack and end up in hospital 3) My account is frozen and my wife and I starve to death because we can not buy food 4) We are pensioners and all I ask is that we get treated with a bit of respect by FNB and they have the decency and etiquette to get a senior manager to contact us so we can have a meeting 5) Failing this I am going to get someone to help me download all the recorded calls we have made to FNB onto YouTube so the world can listen to how bad FNB is in helping their customer especially retired pensioners