FNB Treating customers unfairly

<p>Dear FNB</p> <p> </p> <p>I was a loyal client of you for the past 4 years now.</p> <p> </p> <p>I took out a smart device contract and happily made payments of R399 for 22 months (not one late premium) On the 01/04/2016 you received my 22nd payment. Soon after that I unfortunately lost my job, panicking I changed my debit order date from the 1st of every month to the 20th as I would then have more time to get some funds together. In June I managed to deposited R400 into my account but that was eaten up by late premiums and service fees.</p> <p> </p> <p>I decided to save up the full R798 that was due and pay it before the 20/07/2016 which was exactly three months from due date</p> <p> </p> <p>FNB made no contact with me, not one phone call not one letter was received. Today as I finally got the funds together to make a payment of R798, BUT when checking my account I now owed FNB R2718!! </p> <p> </p> <p><br />AGAIN: No phone call, no letter, no sms!!</p> <p> </p> <p>Does FNB not care about their clients to give them a simple phone call like all my other creditors did? NO FNB hands you over to collections without any call or letter to client!</p> <p> </p> <p>FNB needs to reverse the settlement fee as I cannot afford this settlement fee that is ridiculous and ********* from FNB! please treat you customers fairly! I will make a payment of R798 but not R2718!! </p>