1 reviews | Active since Feb 2021
FNB Treating Clients Unfairly - Extremely Poor Service
-Poor service from Fnb -Consultant- Thandogazi T. -Incorrect fair usage policy information. -Cancelled top up sim without clarity or information or notice. -No terms and conditions or notifications of changes being made are sent to their clients. - deducts a full months premium and cancels their service
I’m experiencing continuous issues with FNB top up connect, here are the issues I’m facing ;
I had a contract with Fnb , and fnb increased my package without notifying me or sending me any documents .. fnb reason was promotion ended. Fnb didn’t even tell me it was a promotion in the first place. Contract taken out was at Pavillion mall Fnb. I let this go and agreed to the increase.
Fnb cancelled my contract today after collect my months premium , for not using the data as per telephonic conversation I had with Fnb consultant this morning.
Firstly nobody informed me of this rule. 2ndly I didn’t receive any documentation or notification of this.
You have no right to cancel my contact without communicating with me or giving me some sort of warning or notification. What fairness is this that you just cancel a contract in under a month? You haven’t even sent me some sort of biling or proof or reason for this action you have committed.
I have never missed a monthly payment.
This is against Treating clients fairly principal.
Please note - I’m not upgrading to the highest plan. If this is your **** of getting clients to upgrade for you to make more money I will be reporting this to the ombudsman!
Neither am I taking a new contract with a new number neither am I going to wait 12 months to be reinstated.
Your processes and communication measures that you have in place are poor , worst of all you collect clients premiums monthly without informing them of any changes in your policy. Do you expect us as clients to just guess what changes you have made???
I need this line to open activated again as per normal urgently and immediately.
Im an Fnb “Private client” and I have had this top up connect sim since 2016 ( 5 YEARS) and it gets cancelled within a month without any notification or warning. Scary part is I didn’t even sign or receive any terms and conditions or any documents regarding this new fair usage change once I upgraded telephonically to the new package , neither any documents from the unprofessional Fnb consultant I spoke to yesterday.
Why does FNB make drastic terms and conditions changes without advising their clients!
You cancel my sim and move me to prepaid for dialing 156 contacts and for not using 50MB of data for 1 month . And expect me now to upgrade to a higher FNB package... REALLY?????? Seriously?????
Worst of all you debit me for the entire month and cut my services not covering me the full month. I’ve faithfully paid this contract sim for the past 5 years, and this is the service I get given.
From price change to terms and conditions change by not advising us . Fnb are not following fais compliance and TCF Principles.
I spoke to a consultant yesterday, I asked to speak to the manager she replies she doesn’t have the managers number and the manager will tell me the same thing that he can’t help me. Absolutely Rude! - consultant Thandokazi T. I still haven’t received a call , sms , email or any feedback from this consultant.
Start sending us policy information, call us and explain changes and or Email us. Stop this unprofessional ,********* , and un compliant behaviour- FNB is a FSP provider. You are not following/ adhering to FSP rules and regulations.
I have lost 2 days worth of business due to not being able to make any calls.
I feel Fnb doesnt value their clients , only in it to make money of us , “ how can we help you “ slogan should read “ how we can help you”.
Really dissatisfied and disappointing especially being a Private Client.
I’m considering changing banks ,if I you can treat your client poorly regarding a simple SIM card. How will you be able to help me or treat me in another situation ... makes me think.
Im an Fnb “Private client” and I have had this top up connect sim since 2016 ( 5 YEARS) and it gets cancelled within a month without any notification or warning. Scary part is I didn’t even sign or receive any terms and conditions or any documents regarding this new fair usage change once I upgraded telephonically to the new package , neither any documents from the unprofessional Fnb consultant I spoke to yesterday.
Why does FNB make drastic terms and conditions changes without advising their clients!
You cancel my sim and move me to prepaid for dialing 156 contacts and for not using 50MB of data for 1 month . And expect me now to upgrade to a higher FNB package... REALLY?????? Seriously?????
Worst of all you debit me for the entire month and cut my services not covering me the full month. I’ve faithfully paid this contract sim for the past 5 years, and this is the service I get given.
From price change to terms and conditions change by not advising us . Fnb are not following fais compliance and TCF Principles.
I spoke to a consultant yesterday, I asked to speak to the manager she replies she doesn’t have the managers number and the manager will tell me the same thing that he can’t help me. Absolutely Rude! - consultant Thandokazi T. I still haven’t received a call , sms , email or any feedback from this consultant.
Start sending us policy information, call us and explain changes and or Email us. Stop this unprofessional ,********* , and un compliant behaviour- FNB is a FSP provider. You are not following/ adhering to FSP rules and regulations.
I have lost 2 days worth of business due to not being able to make any calls.
I feel Fnb doesnt value their clients , only in it to make money of us , “ how can we help you “ slogan should read “ how we can help you”.
Really dissatisfied and disappointing especially being a Private Client.
I’m considering changing banks ,if I you can treat your client poorly regarding a simple SIM card. How will you be able to help me or treat me in another situation ... makes me think.