Fnb treated me like I’m trash and nothing else but a number.

I disputed a debit order late last year, which has been going on my account for almost a year without my knowledge as I barely view my mails ‘where I’d be notified of new debit orders’ I logged a dispute and filled the dispute form and sent it back no response was given for almost 2 months then I called my private banker Nadia Abrahams ‘Robinson’ and she told me she’s busy she’ll get someone under her to assist. Then the guy called and said he doesn’t have authority to know what might be the problem then he escalated the matter nothing happened for 2 weeks.

I went to the branch I was told by Nevada Thilumbilu to write to FNB care if I’m unhappy with their services. Then I immediately did as I was told wrote to FNB care and got a call from Khathutshelo Fhungisani and I told her my story and she understood. She then went on to log another escalation on the matter and gave me this number as my reference (MSD SUBS ***) and a call ***.

Then she told me the query at hand has been resolved I must wait 3 to 5 days for processing of the payment. She gave this as call ***.

Then 10 days passed I called my private banker. she then told me she’ll get one of her guys to call me regarding this query. However I don’t seem to be meeting their requirements as of late I should just go to FNB premier clients which is true as I took a salary reduction due to COVID-19. I went on to agree and ask what would happen to this matter? She said her guys or the premier division will call me.

Then I get a call from the premier division I explain my situation again then they tell me this is the first time they receive this so I should also give them 40 days or so to adhere to the query mind you it’s past 4 months fighting the same query they gave me a new reference: CAS-72593-VOX7M3.

I then gave up and lost hope at FNB and the private clients division. But as FNB is a bank that I always loved from my childhood it is with sad regards I get to write about them like this but what they did is so belittling to report a query and be told “by the way I no longer earn the right to be using certain services to get help”.

I’ve been with them for over 16 years and they just treat me like trash or like I’m just a number to them is so sad however I’m so disappointed at them really.

I pray that no clients of theirs gets to go through what I’m going through with them as it’s demeaning and you end up seeing yourself as not fit to be their clients because COVID-19 impacted your livelihood and finances so you must find other means to get your issues resolved.

I write this still my query hasn’t been resolved. But there’s nothing I can do I’ll wait for another 4 months again go back and forth with them.

Below is all the references I’ve been given :

FNB Query ref ***Q (MSD SUBS ***) Rm*** Rs*** FNB Query ref ***Q Rj*** CRM-*** CAS-***-VOX7M3