1 reviews | Active since Jun 2013
FNB TRAVEL INSURANCE *****
Hi,
I am really disappointed with FNB travel insurance. FNB proudly advertises that if airtickets are bought with the credit card, then they give automatic travel insurance. Yet, if you try to claim, they do not offer any assistance at all. They rather transfer you to another company (TIC), and TIC does not offer any support.
I wrote to the PREMIER department of FNB multiple times, and they simply ignore my emails.
If FNB cannot offer the insurance, they should not deceive. I could have easily booked with the card of another bank, and got free travel insurance.
Really disappointed. Regards, Ismail
Hello Honestguy ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello Honestguy ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***