1 reviews | Active since Oct 2015
FNB Travel Insurance
Called FNB Travel Insurance and spent 30 MINUTES on the phone listening to how "important" my call is to them and how busy their consultants are at the moment! This is ridiculous!! @FNB management - hire MORE consultants if the volumes are too high! And hire SMART people who can resolve queries quickly! I have a suspicion that the consultants just turned off their phones and are actually sleeping.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)