FNB TRAPPING MY MONEY

FNB your service has been absolutely shocking. I have a business property bond with FNB. The property was purchased through my business, which at the time banked with Absa. I was subsequently awarded a bond with FNB and well before any of these issues started I opened an FNB account. in the SAME business name. The bond account shows up on my FNB profile as one of my accounts. It is linked to my FNB banking profile along with my main FNB business account. I was specifically told by an FNB consultant that I have a Flexi Bond meaning I can put money into the bond. and withdraw it when needed. I confirmed this MULTIPLE times with different consultants before transferring a lump sum into the bond account. Now I need access to MY OWN MONEY and I can’t get it. The system says the money can only be transferred to the nominated account. The problem? The nominated account is still the old Absa account that was originally linked to the business. Despite the bond being visible on my FNB profile and my FNB business account already existing the system will not allow me to transfer the money from my bond into my main FNB account. It won’t let me transfer it anywhere else. It won’t let me pay the money out. My money is effectively TRAPPED. I have been trying for 3 WEEKS to get FNB to simply change the nominated account. I have filled in all their forms and submitted all documentation that they would need. I have spoken to consultant after consultant. I’ve been transferred between departments repeatedly. Nobody can actually resolve the problem. At one point I was told they couldn’t verify me because I don’t have a banking app (which I DO) to verify the account is mine despite all the accounts being in my name. Eventually after yet another lengthy process we managed to verify everything. I now have another FNB consultant trying to get assistance from someone in a private FNB suite who was apparently laughing at how terrible the system is. And yet THREE WEEKS LATER I STILL CANNOT ACCESS MY MONEY. It is completely unacceptable that banks can hold us hostage to their bull**** processes and procedures that make absolutely no sense. If I want to change something on MY bank account, I should be able to do so without a problem. Instead everyone gets stuck behind “process”, nobody takes ownership. We are Private Clients. We pay significant bank fees for that level of service yet I am receiving absolutely NONE of the service I would expect from a Private Client offering. So what exactly am I paying all of this money for? I have purchased a property, paid the deposit and now need to pay the balance. I have reached the deadline and I cannot pay because FNB has effectively trapped my money in an account that I cannot access. FNB, I need this escalated and resolved urgently. I need access to my own money and I need someone to take ownership of this problem instead of sending me from department to department.