FNB Transfers TFSA (Tax Free Savings Account) into wrong persons name and account

I requested transfer of 2x TFSA (Tax Free Savings account) from Capitec to FNB. One account has been successfully transfered. The second account has 1. Been transfered into the WRONG ACCOUNT (With incorrect account number and incorrect Name) 2. Has NOT BEEN TRANSFERED in accordance to the REQUESTED transfer (Cash transfer has been transfered into UNIT TRUSTS)

Repeated complaints and address to FNB has resulted in NO FEEDBACK OR RESOLUTION. POOR FINANCIAL handing from FNB and a financial institute who is meant to handle your money affairs.

This complaint will be forwarded to the financial oumbardsman and a report of inconsistant / incorrect / ERROR on TAX FREE SAVINGS ACCOUNT will be submitted to SARS. ERRORS happen, mistakes made...RESOLVE or UNDUE the error. FNB is not responding as to how they will resolve this.UNACCEPTABLE, This is my money and FNB is become untrustworty on something that should have been a simple transfer.