FNB transaction query dealt with miserably.

If there was 0 stars I would have chosen this option. I have watched helplessly as my husband has tried to get a simple transaction cleared. He is trying to withdraw funds from Luno. He has spoken to various people from various departments and no joy. No one can help. FNB also can't keep a bank statement straight, they don't pull debit orders off on time, and then you, as the user, gets labelled as a late payer, which discredits you. I have begged him to change banks, which he will be doing now finally. The bank is hardly transparent with Thier procedures and all the staff seem to do there is bounce you from one dept to another and waste your time. Eventually, after 7 hours (almost a full work day) no one was able to resolve.