FNB. TOTALLY DISGUSTING SERVICE,

Despite at least 18 resolution numbers received over the past months re my Covid Loan figures being incorrect there is still no action. I NEED MY COVID LOAN DETAILS SORTED OUT. The covid loan remains a mess with grossly incorrect figures.

READ BELOW I CANT FIND ANYONE TO HELP ME AFTER 25 EMAILS AND 18 COMPLAINT REFERENCE NUMBERS AND MANY RESPONSES AFTER HELLOPETER TODAY • I have now tried phoning this number ***)for over 30 mins. • I hear music and how important my call is. • Held for 20 mins….then went dead the call • Then after many times tried to leave a message • Again it goes dead. • I responded to your email with times. • NO ACTION!!! • I wrote an email the times I was available TODAY. 17/09/2020 I would like to mention one person from FNB LIFE who responded efficiently by email:Pitjeng, Stanley <***>

COVID LOAN HAS NOT RESPONDED DESPITE HIGH PRIORITY RESOLUTION NUMBERS I HAVE BEE GIVEN. I AN OPENING A BANK ACCOUNT IN ANOTHER ORGANISATION SO THEY DO NOT TAKE ANOTHER INSTALMENT FOR A LOAN AMOUNT NOT CORRECT,

I HAVE WRITTEN TO SAY THAT WHEN CONSULTING MY PHONE IS ON SILENT. EMAIL IS THE BEST FORM OF COMMUNICATION UNLESS THEY ANSWER THERI PHONES.