FNB TOTAL LACK OF SERVICE

An account was opened for a Body Corporate in August 2005, all relevant info was submitted. Yet again in August 2014 a request for fica compliance documents was received. All requested documents were submitted yet again. In March 2015 an SMS was received that unless fica documents were submitted the account would be frozen. Needless to say, AGAIN all documents requested were submitted before the end of March which was the cutoff date. off course in spite of all the submitting the account was frozen. Today, 22 April, after many enquiries by both our branch and myself our account is still frozen and there is no telling when it will available again. Excellent service FNB wonderful treatment to customers, we commend you!