sD
sonja D
1 reviews | Active since Jun 2019
20 Apr 2026, 13:39
FNB TOTAL INCOMPETANT - SECURE MESSAGING A JOKE
I cancelled two debit orders this morning due to unforseen financial issues . i have contacted the providers and we are reaching a new agreement.
so I cancelled both DE*****eck on my app as per the instruction on the site cancelled as per my app it said finalised but nothing in the disputed/cancelled section of my app so I am on secure chat messaging trying to find out what is going on - 4 people so far - not one of them know what to do or how to assist - told I was being put through to debit orders but now through to FNB loans how *********** are FNB too much AI and not enough personal hands on customer interactoin and too much passing the buck i need them cancelled now and i need confirmation of the cancellation now onto the 5th person - enough already
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Replies (4)sD
sonja D's updateReviewer Update
20 Apr 2026, 13:46just received i suppose a computer generated ref no of the my message ref no ***NF - "BEEN SENT TO THE SERVICE DEPARTMENT AND WE AIM TO RESOLVE I 5 BUSINESS DAYS
5 BUSINESS DAYS IS FAR TOO LATE - this need to be done - whey are there apps and all these "facilities|" that only work for the few
5 BUSINESS DAYS IS FAR TOO LATE - this need to be done - whey are there apps and all these "facilities|" that only work for the few
sD
sonja D's update20 Apr 2026, 13:46
Reviewer Update
just received i suppose a computer generated ref no of the my message ref no ***NF - "BEEN SENT TO THE SERVICE DEPARTMENT AND WE AIM TO RESOLVE I 5 BUSINESS DAYS
5 BUSINESS DAYS IS FAR TOO LATE - this need to be done - whey are there apps and all these "facilities|" that only work for the few
5 BUSINESS DAYS IS FAR TOO LATE - this need to be done - whey are there apps and all these "facilities|" that only work for the few
sD
sonja D's updateReviewer Update
20 Apr 2026, 15:17Just told cannot cancell an upcoming debit order
however your FNB SITE SAYS OTHERWISE
How to Stop a Debit Order on FNBTo stop an upcoming debit order on FNB, follow these steps:
SO WHICH IS IT - never in my life have i met such *********** people - sickening who the hell is the client
however your FNB SITE SAYS OTHERWISE
How to Stop a Debit Order on FNBTo stop an upcoming debit order on FNB, follow these steps:
- Check the transaction history of your account to find the specific debit order.
- Contact FNB's customer service department to stop the debit order. Provide details such as the debit order date, amount, and the company involved.
- Use online banking to stop the debit order directly. Log in to your account, select the debit order collection account, and follow the steps to dispute or reverse the order.
- Use the FNB app to stop the debit order. Log in, go to your transaction history, select the debit order, and look for the option to reverse or dispute it.
- Contact FNB customer support if you cannot reverse the debit order through the app. Provide full details about the transaction, including the date, amount, and company involved.
It is crucial to act promptly and provide all necessary details to ensure the debit order is stopped successfully. If you do not receive confirmation from FNB, follow up to ensure the stoppage has been processed.
SO WHICH IS IT - never in my life have i met such *********** people - sickening who the hell is the client
sD
sonja D's update20 Apr 2026, 15:17
Reviewer Update
Just told cannot cancell an upcoming debit order
however your FNB SITE SAYS OTHERWISE
How to Stop a Debit Order on FNBTo stop an upcoming debit order on FNB, follow these steps:
SO WHICH IS IT - never in my life have i met such *********** people - sickening who the hell is the client
however your FNB SITE SAYS OTHERWISE
How to Stop a Debit Order on FNBTo stop an upcoming debit order on FNB, follow these steps:
- Check the transaction history of your account to find the specific debit order.
- Contact FNB's customer service department to stop the debit order. Provide details such as the debit order date, amount, and the company involved.
- Use online banking to stop the debit order directly. Log in to your account, select the debit order collection account, and follow the steps to dispute or reverse the order.
- Use the FNB app to stop the debit order. Log in, go to your transaction history, select the debit order, and look for the option to reverse or dispute it.
- Contact FNB customer support if you cannot reverse the debit order through the app. Provide full details about the transaction, including the date, amount, and company involved.
It is crucial to act promptly and provide all necessary details to ensure the debit order is stopped successfully. If you do not receive confirmation from FNB, follow up to ensure the stoppage has been processed.
SO WHICH IS IT - never in my life have i met such *********** people - sickening who the hell is the client
sD
sonja D's updateReviewer Update
22 Apr 2026, 12:28so received a call this morning 09:09 From FNB telling me how sorry they are, ******* - clearly there is no intention of assisting me - I think this is the norm judging from all the negative reports on Hello Peter
Truly disrespectful and arrogant - there are never any repercussions from them - so why would they care - a truly sad and eye opening experience - I am getting the distinct feeling I am the wrong color
but will take further because if we all just let them continue then we are all responsible for their lack of everything
Truly disrespectful and arrogant - there are never any repercussions from them - so why would they care - a truly sad and eye opening experience - I am getting the distinct feeling I am the wrong color
but will take further because if we all just let them continue then we are all responsible for their lack of everything
sD
sonja D's update22 Apr 2026, 12:28
Reviewer Update
so received a call this morning 09:09 From FNB telling me how sorry they are, ******* - clearly there is no intention of assisting me - I think this is the norm judging from all the negative reports on Hello Peter
Truly disrespectful and arrogant - there are never any repercussions from them - so why would they care - a truly sad and eye opening experience - I am getting the distinct feeling I am the wrong color
but will take further because if we all just let them continue then we are all responsible for their lack of everything
Truly disrespectful and arrogant - there are never any repercussions from them - so why would they care - a truly sad and eye opening experience - I am getting the distinct feeling I am the wrong color
but will take further because if we all just let them continue then we are all responsible for their lack of everything
sD
sonja D's updateReviewer Update
24 Apr 2026, 10:39so it has taken FNB 5 days to come back with the following - they can only reverse FNB debit order - for anything else they need an Affidavit with all the details and then take the Affidavit to an FNB branch and they will immediately stop/reverse - so i ask to clarify so this will be done immediately I give the signed and stamped Affidavit to FNB who will then send it to the debit order section - i get told no sorry it can take up to 72 hours - sad to say this is the level of service in South Africa - apathy , untrained, un interested, hoping that you as the client will just give up and go away - so no i will not - i have lodged a complaint - i have advise FNB - They do not care - they have always and well keep getting away with sub standard service and raking in the cash.
sD
sonja D's update24 Apr 2026, 10:39
Reviewer Update
so it has taken FNB 5 days to come back with the following - they can only reverse FNB debit order - for anything else they need an Affidavit with all the details and then take the Affidavit to an FNB branch and they will immediately stop/reverse - so i ask to clarify so this will be done immediately I give the signed and stamped Affidavit to FNB who will then send it to the debit order section - i get told no sorry it can take up to 72 hours - sad to say this is the level of service in South Africa - apathy , untrained, un interested, hoping that you as the client will just give up and go away - so no i will not - i have lodged a complaint - i have advise FNB - They do not care - they have always and well keep getting away with sub standard service and raking in the cash.