FNB top-up debt protection is a ****

I am self employed and have been banking with FNB since 2012. I app**** for a credit card in 2016 as a self employed. I have been paying top-up debt protection as a self employed since I got my card. Now with the Covid-19 relief I have been battling to get claim forms for more then a week. I then discovered that I can claim on the app. Surprise, I can not claim because I am self employed, but you have been taking my money all these years as a self employed.

I am now forced to take your Covid-19 loan to cover my credit card debt without knowing if I will still be able to do business after the lockdown and how I will be affected. What I do know is that friends and family are putting food on my table to feed my family, and FNB just doesn't care or help at all. So please change your slogan to 'How can we NOT help you?'

I will change to another bank after lockdown, and I will take you to the ombudsman as soon as you start responding to all my e-mails so we can go through procedures required by the onbudsman.