CA
Christine A

1 reviews | Active since Jul 2011

01 Feb 2022, 09:08

FNB TOP UP CONNECT DEDUCTIONS

This issue was resolved, thanks for Kimberley from the FNB Connect team, but I feel like this is something all FNB customers should be aware of. This morning I had a deduction of R107 from my account for apparently signing up for TOP UP CONNECT. I never signed up and I never agreed to it. When I queried it I was advised that it was because of my contract that ended at the end of Jan. Maybe I'm in the wrong here but I don't recall seeing any reminders or notifications about signing up for a new contract when my current one ended and should you just be deducting amounts from people's accounts without consent or without them acknowledging or signing a contract? I'll wait and see if I get a refund for this, but for now, it seems to be resolved.

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