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Patrick M

1 reviews | Active since Oct 2015

13 Oct 2015, 10:25

FNB Took R24 000 In Two Weeks!!

I received my salary on the 29th October 2015. The same day an amount of R15 000 was set off on my account.<br> To my surprised I ran to Gandhi Square branch to enquire and a consultant put me through Pinky Seola(...I hope I have her surname right).<br> <br> To my surprised, immediately she started talking to someone behind asking in vernac \ke mang o entseng set because ke ya di hloya"";15/10/13 13:27;5;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;905760;754497;25;2;0;0;0;0;2;NULL;NULL;NULL;15/10/13 9:29;15/10/13 8:28;Courier guy fails to deliver on time costing me;8,41E+12;Cape Town Operations;***;We scheduled a delivery with the courier guy who assured us they would deliver the next day before 11. Every other occasion they delivered to me on time. For our waybill number TCG*** I waited until 11 am then called. i was told my parcel was left behind in Joburg but would definitely arrive the next morning. The next day I called to arrange delivery only to be told my parcel still wasn't with them it took another day for the parcel to be delivered. In this time I had booked a premises to do the work on my clients car based on wht I was told by the courier guy. this cost me R1000 each day. On the day it was finally delivered I was promised the stock by 9am it arrived after 11am meaning i wasted another half a day. I would like to courier guy to not only cancel the cost of my parcel but to compensate me for the cost I incurred because of their failure to provide the service promised.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;****7;357;16;2;0;1;0;0;2;NULL;NULL;NULL;15/10/13 10:20;15/10/13 8:29;STILL WAITING ITS ALMOST 3 MONTHS;8,41E+12;CEO ;***;\The Regional Office confirmed that they have responded to you via email with a resolution. Please respond to them directly. Once again;CALLS AND SMS'S THAT I HAVE NOT BEEN USING EVERY MONTHS?<br> WHY DO YOU STILL TAKE MY MONEY EVERY MONTH BUT I AM NOT CONNECTED?<br> WHY HAS NO ONE EVEN BOTHERED TO OFFER ME ANYTHING ELSE AS A TEMPRERARY SOLUTION?<br> <br> Can you please ask your CEO of a board member or a HOD/MD to answer me on this? Or anyone who actually cares about the brand and there company. Someone who cares about a client who has been loyal to you for more than 10 years...<br> <br> I am so sick and tired of this....<br> <br> <br> """

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Oct 2015, 13:27
Official
Hello Ntshenki13,

We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.

Please be advised that your concerns have been escalated to the relevant manager , who will revert back to you.


Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)