RM
Ruth M

1 reviews | Active since Mar 2017

06 Apr 2018, 12:52

FNB took my money before time

I took a temporal loan at FNB on 31/03/2018 of R1200.00. I received money on my account today, R2000.00, few minutes later they too R478.48 as loan repayment. so with FNB once you loan money it means there must be no money coming to your account for whatever reasons. i want to use that money for my child's school fees and its very urgent. im getting paid every 25th of the month, thats when they need to deduct their money and not now. Ive been an FNB loyal client for years and I dont deserve this treatment. Can I have this money back to my bank account.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Apr 2018, 15:28
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***