1 reviews | Active since May 2016
FNB took my money
I opened an account with FNB about 3 Months ago. last month it 1303.10 was deducted from my account by an uknown sorce, I contacted FNB to to reverse that debit because i never signed for any debit order on my account. They told me they cannot see who debited my money i should call back after 5 days and I did so, still tehy couldnt confirm who took my money they said they canno not assist me with that.
Now I am afraid to do any transection on my FNB accounts because I am afraid that my money will just dessapear again. I dont know if it FNB stuff that *****s my money or what, I was hoping my money should be safe at the bank.
If they is anyone at FNB that can help bring back my money please do so.
Good day Melusi,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Sales and Service Contact Centre who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Melusi,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Sales and Service Contact Centre who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)