1 reviews | Active since Feb 2015
FNB Took my Money!!!
On 03 Feb I had an available balance of R30+k in my transactional money market account with FNB. On 04 Feb a 3rd party cheque payment of R130k was made into this acc. On 04 Feb, the 3rd party stopped the cheque. The available balance currently reflects that I have MINUS R98+k available. I called the Investment Contact Centre and spoke to Wendy to rectify this mistake as I should still have access to my original R30+k. She said I should wait for the cancelled cheque to be cleared (after 4 days) before I can withdraw money from my account, as \this is how the system works". This explanation is COMPLETELY unacceptable as I cannot be held accountable for a cancelled cheque and consequently have NO access to the original amount available to me. If this matter is not resolved today"
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 620168.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 620168.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
