FNB - Took money without authorisation!!!!!!!!!!!!!!!!!!

At the beginning of September I deposited ZAR2300.00 in cash into my premier cheque account. First National Bank Debt review department, took it upon themselves to take this cash and allocate it to an account that had a 0.00 balance and is actually closed as they decided I was still under debt review and I have been out of debt review for 2 years now. After 3 weeks of waiting for the money to appear in my cheque account, I went onto secure chat who advised me that the debt review department has taken this money.

On the 25th of September, I called debt review who confirmed to me that the money is there, that it was in error and within 15 working days I will have my money.

Now we are on the 28th of October which is 26 working days later, I have called and spoken to everyone from Precious through to Wonder and I am still fighting for my money.

Each phone call I am on hold for an average of 75 minutes which to the number *** costs me ZAR42.00 every single time I call and hold and hold and hold in order to try and sort this out. That makes to my account ZAR352.00 in telephone costs, is FNB going to refund this to me if it EVER refunds me the money it took without authorisation?????

Does anyone have ANY idea on who on earth I can deal with at FNB that is at least competant.