FNB TOOK FULL PAYMENT BUT NO DELIVERY OF PRODUCT

I bought a product online during black friday - immediately the full amount was deducted from my account - meaning i have paid in full. for the last 3 days now i was told delivery will be made, and i have taken off from work to receive my delivery - unfortunately i did not receive anything. I've been calling *** - they been telling me the same thing over and over and have been promising to call me back with information but no one calls to update me. today it took over 5 minutes for the manager siyabonga to come onto the line, i notified him if i do not get feedback in the next hour i will pursue this further and he assured me that he will call me back with further information, and of course he didnt call me back. FNB this seems to be a ****. YOU TOOK MY MONEY AND FAILED TO DELIVER OR PROVIDE CORRECT INFORMATION FOR DELIVERY. come on guys, get your house in order, these 3rd party companies that you use are giving you a very bad name - this is a reflection on FNB not the courier / logistics company. This is extremely disappointing and frustrating - just be transparent, if you cannot deliver, if there is no stock, if the order was ****** or what???