FNB TOOK 20 DAYS TO CLOSE MY ACCOUNT AND I LOST MONEY.

My experience in trying to close my FNB Business account has been painful and a waste of my time.

On Friday 24th April 2020 I spoke to a consultant and ask about the process to close my account before the 1st May. I was informed that I had to keep a total of R265.00 in my account and then I should expect my account to be closed within 3-5 working days.

Then on the 28th April I received an email to inform me that my account could not be closed because I had out standing funds within my fund, and they needed bank details of a new bank account to send these funds to.

So I called again and spoke to another consultant, they mentioned that I had to just simply send them bank details and then my account would close. So I sent them a an alternative bank account for these funds.

Then on the 30th I received another email from them asking for the same details, this time with a signed letter (This information was not given to me the first time).

By the 5th May they informed me that I could transfer the remanding funds myself through my FNB APP -had I known this I would have done so on the 24th already but was instructed not to do so.

With it being the 5th May FNB had deducted the last R265.00 from my account leaving me on R00.00 but I was told they still can not close my account.

On the 7th May they told me that they have proceed a reversal of funds and then my account would be closed. But this did not come to pass and on the 11th May I opened my account to find a negative of R43.00 waiting for me.

They ignored my email sent on the 11th & 12th May to only send me a short email today on the 13th May 2020 to inform me that they have closed my account.

THIS HAS RESULT IN FNB TAKING 20 DAYS TO COMPLETE MY ACCOUNT CLOSURE.

Had a consultant told me the first, second or third time that I could have sent the funds out myself and then have my account closed I would have done so, and saved myself time in between work having to short out this stupid drama.

I am HIGHLY disappointed.