MR
Margo R
1 reviews | Active since Mar 2019
31 Mar 2019, 18:24
FNB took 15k from my account
Long story Short. I deposit a Cheque to my account on Thursday. The Cheque unpaid. FNB debit my account for 15000. Even though the chq was not cleared immediately. I had asked special clearance. How can you take 15k out my account over a month end weekend now my acc is in a minus. . Now I'm sitting all weekend with no access to my account. Good job FNB systems and chq processing depts.
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FNB (First National Bank)'s replyOfficial
01 Apr 2019, 10:56Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply01 Apr 2019, 10:56
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)