FNB too fragmented departments- poor service

<p>I have been an FNB account holder & when requesting a loan I walked into a branch to fill in all their documents. They called me to upgrade to premium & agreed to it. I have now changed jobs with new payday. I walked into Thabazimbi FNB requesting change of debit orders & they told me to call loan department, where is that? Why couldn't the consultant dial their loan department & sort out all my requirements thru the branch. Going to their telephone portal is also an issue as it requires codes customers not fami**** with just. Poor poor service from Thabazimbi FNB & their rating follow up call was just a brush off protecting their non Knowing consultant. Not at all happy with debit orders not going on time as requested with the consultant.</p>